All returns MUST satisfy the following conditions: 

  • Original Purchase Receipt MUST be presented 
  • Item is returned within SEVEN (7) days of original purchase date. 
  • Item was not subject to customer abuse, improper handling, power surge, acts of God or any other condition over which we have no control. 
  • Item is in new condition and returned with original packaging including manuals and accessories in tact 

All sales are final. Merchandise returned will attract a 15% restocking fee and will only be accepted if the conditions for return are met. Non-qualified returns are not included in Watts New’s Return policy and will be rejected or subject to a restocking fee of up to 30% at Watts New’s sole discretion. The customer may either accept a Credit Note or other merchandise for the difference. MONEY WILL NOT BE REFUNDED. 

WATTS NEW WILL NOT ACCEPT RETURNS ON: Opened Video Games, CD’s, Software, DVD’s, Ink/Toner cartridges or Blank Media, NOR WILL WE ACCEPT USED ELECTRONIC Items Speakers, PC memory or Hard Drives. Please ensure that you verify all specifications before purchasing.