At Watts New, we are committed to delivering your order as quickly, safely, and efficiently as possible. Our goal is to provide a reliable delivery experience while keeping you informed every step of the way.
Delivery Coverage
We offer delivery throughout Jamaica. Delivery charges are calculated based on your location and will be displayed during checkout before your order is confirmed.
Delivery Timeframes
An estimated delivery timeframe will be provided during checkout and confirmed once your order has been processed.
We make every effort to deliver your order within the estimated timeframe provided. While most orders arrive as scheduled, delivery times are estimates and may occasionally vary due to product availability, courier operations, weather conditions, traffic conditions, or other circumstances beyond our control.
Delivery estimates begin once your order has been processed and dispatched.
Business days are Monday through Friday, excluding public holidays. Please note that orders are not dispatched on weekends or public holidays.
Order Processing
Orders are processed during normal business hours.
Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day.
During periods of high order volumes, promotions, or holiday seasons, processing times may be slightly longer.
Delivery Notifications
Customers will receive updates regarding the status of their order throughout the delivery process where available.
If additional information is required to complete your delivery, a member of our team will contact you using the contact information provided with your order.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. There will be no additional delivery charge for split shipments originating from the same order.
Delivery Address
Please ensure that your delivery address, contact number, and other delivery information are accurate before completing your purchase.
Watts New cannot be held responsible for delays resulting from incorrect or incomplete delivery information provided by the customer.
Delivery Acceptance
A responsible person must be available to receive and inspect the order at the delivery address.
By accepting delivery, the customer confirms that the shipment has been received in satisfactory condition unless otherwise noted at the time of delivery.
If the packaging appears damaged upon arrival, please notify the delivery representative and contact Watts New as soon as possible.
Unsuccessful Deliveries
If delivery cannot be completed because no one is available to receive the order, or because of incorrect address information, additional delivery charges may apply for re-delivery.
Questions?
If you have any questions regarding delivery, shipping charges, or the status of your order, please contact our Customer Service Team by phone, WhatsApp, email, or live chat.
We appreciate your business and thank you for choosing Watts New.
