Returns & Exchanges Policy

At Watts New, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are happy to assist you in accordance with the following policy.

Return Eligibility

To qualify for a return or exchange, all of the following conditions must be met:

  • The original sales receipt or proof of purchase must be presented.
  • The return request must be made within 7 days of the original purchase date.
  • The product must be in new, unused, and resalable condition.
  • The product must be returned in its original packaging, including all manuals, accessories, cables, and promotional items.
  • The product must not have been damaged due to misuse, abuse, neglect, improper installation, power surges, accidents, unauthorized repairs, or circumstances beyond our control.

Returns and Exchanges

Eligible merchandise may be returned for:

  • Store Credit
  • Product Exchange
  • Alternative Merchandise of Equal Value

A restocking fee of up to 15% may apply to returned merchandise that is not defective.

Returns that do not meet the conditions outlined above may be refused or may be subject to additional restocking charges at the discretion of Watts New Ltd.

Non-Returnable Items

For health, security, licensing, and copyright reasons, the following items cannot be returned or exchanged once opened or used:

  • Software
  • Video Games
  • CDs, DVDs, and Digital Media
  • Ink and Toner Cartridges
  • Blank Media
  • Memory Cards
  • Computer Memory (RAM)
  • Hard Drives and Storage Devices
  • Downloadable Products
  • Special Order Items
  • Clearance or Final Sale Merchandise

Defective Products

Products found to be defective within the applicable manufacturer’s warranty period may be eligible for repair, replacement, or warranty service in accordance with the manufacturer’s warranty terms and conditions.

Our service team will be happy to assist with the warranty claim process.

Online Orders

Customers receiving products through delivery should inspect all items upon receipt and report any shipping damage, missing items, or order discrepancies within 48 hours.

Questions?

If you have questions regarding returns, exchanges, or warranty support, please contact our Customer Service Team through phone, WhatsApp, email, or live chat.

Thank you for choosing Watts New.